Book Title: Lessons from a Difficult Person: How to Deal with People Like Us
Author: Sarah H. Elliston
Category: Adult Non-fiction, 176 pages
Genre: Self-help / Relationships
Release date: November 30, 2016
Tour dates: Jan 30 to Feb 17, 2017
Content Rating: G
The funny thing is that Sarah Elliston never realized she was “a difficult person,” — someone who harangued people until she got her way, threw snip fits and temper tantrums, talked over her bosses and pointed out what she thought were their misconceptions. In her family, where she felt bullied, the only way she knew how to get someone’s attention and approval was to voice her opinion—and loudly! Without standing her ground, how could she do what she thought was best for herself and everyone around her. She wasn’t intentionally mean-spirited. She was just trying to do what she thought was RIGHT!
Until a kind, but firm, boss woke her up! With great compassion, and strength, her boss pointed out that that her actions had consequences. That in being “difficult,” she was not only disrupting the office camaraderie and production, but impeding her own professional advancement.
That’s the beginning of Sarah’s transformation— when she started on the journey to leave behind the difficult person, and become the woman who teaches others how to deal with difficult people. Sam Elliston is now bringing forth her vital manual on how to awaken the challenging personality, and change both the relationship and the environment, with her new book Dealing with Difficult People; Lessons Learned from a Difficult Person.
Today, Elliston is a highly successful workshop leader and trainer, who offers wisdom learned the hard way—by experience – as well as through rigorous study and certification in many areas of professional training that aid her in her work — Values Realization, Parent Effectiveness Training and Reality Therapy. She is a faculty member of the William Glasser Institute. Glasser is an internationally recognized psychiatrist and developer of Reality Therapy, a method of psychotherapy that teaches people they have a choice in how they choose to behave.
The methods Elliston offers in her book end the trauma and the drama, and minimize the possibility of confrontation. She gives YOU, the reader, the ability to take a strong, positive, confident—yet compassionate–stance with the “difficult person”—whether that is a relative, coworker, friend, one of your children or anyone else for that matter.
Elliston demonstrates how to:
• Identify the ways to talk to a “difficult” person
• Incorporate true incentives to help people change
• Make real the consequences of the “difficult” person’s action
• Increase success through acceptance and belonging
• Avoid being triggered by the “difficult” person allowing you to neutralize those hot buttons and communicate without judgment
Elliston lays out a proven script for peacefully transforming the difficult person’s behavior and the environment. She gives you the tools for successfully initiating and engaging in a conversation with a difficult person that would lead to change.
Buy the Book: Amazon
Meet the Author:
Sarah (Sam) Elliston is an expert in the art of Dealing with Difficult People. She is a top workshop leader and a member of the faculty of the William Glasser Institute, which espouses “Reality Therapy” to foster behavioral change.
But her instructional career began long before she even became aware that she was herself a “difficult person,” traits that began in Lincoln MA, where she grew up. For more than 30 years she has been teaching and training, first as a high school teacher in Ohio and Cincinnati—and then as an administrator in the notfor-profit sector.
Elliston, who holds a BA in International Relations from the University of Maine and a Master of Arts in Teaching from Brown University, spent 23 years with United Way’s Volunteer Center, coordinating volunteers for city government, training local volunteer coordinators and board volunteers, and managing the volunteer program for United Way.
While at United Way, she developed and managed a certificate-earning series on volunteer management with Northern Kentucky University and The Union Institute. She also taught both undergraduate and graduate courses in Volunteer Program Management at Northern Kentucky University.
Her career at United Way included initiating and managing the Municipal Volunteer Program — Volunteer Cincinnati — for 15 years. In addition, she worked closely with nonprofit agencies to empower their volunteer programs and boards of trustees and served on the Executive Committee of the Cincinnati Association of Volunteer Administrators. She has presented at the International Conference on Volunteer Administration, the Conference for National and Community Service and regional and state conferences in Ohio, Kentucky, Iowa, New York, Michigan and Illinois. She is a Certified Volunteer Administrator, the highest level of professional certification in the field.
In addition to her work as a volunteer administrator, Elliston pursued a course of study that would bring her to her current area of expertise. She is now certified in Values Realization, Parent Effectiveness Training and Reality Therapy. She has served as a board member and president of the Values Realization Institute.
Elliston’s passion is training and designing an experience that allows learners to find a process that works for them to make the changes they desire. She is a gentle, persistent, humorous and intelligent trainer, drawing from many sources and always willing to admit that she might not know the answer.
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